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Returns and Warranty

We hope you love your new Storm/Screen Door from Columbus Woodworks, Inc. Should you be un-satisfied, for any reason, with your standard size Storm/Screen door (un-altered and un-finished), it may be returned for credit within 7 days after the date of receipt. However you are responsible for return freight charges with insurance and there will be a 15% restocking fee. Should you be un-satisfied, for any reason, with your hardware item(s), they must be unopened and complete in the original packaging to be an acceptable return. Please Note: You must inspect your Storm/Screen door(s) and hardware upon receipt for damage. Please review our Damaged Goods Policy below.

Custom size Storm/Screen doors may only be returned due to a manufacturer’s defect, and then, only for repair. Please Note: You must inspect your custom size Storm/Screen door(s) and hardware upon receipt for damage. Please review our Damaged Goods Policy below.

Hardware may not be returned if it has been opened, unless found to be defective within 30 days from delivery date.

1. Please email sales@columbuswoodworks.com to request a refund and we will assign you a return merchandise authorization number (RMAN).

2. Mail your returned item(s) to:
Columbus Woodworks, Inc.
Returns Department, RMAN #
905A Graves Mill Road
Lynchburg, VA 24502

3. Include with the return package the signed Columbus Woodworks Inc. Merchandise Return Form and a copy of your original receipt.

Restocking Fee
All standard size Storm/Screen Doors and hardware are subject to a 15% restocking fee, and will be deducted from your refund. We do not refund the original shipping and handling paid on your original order. All Custom size Storm/Screen Doors are non-refundable.

Exchanges
If your standard size Storm/Screen Door is in unused/unaltered condition and/or the hardware is unopened, you may exchange the standard size Storm/Screen Door and/or hardware for a different standard size door style and/or hardware. Please note, there may be an additional charge depending on the grill or design of the Storm/Screen door. You will not be subject to a restocking fee in this case, but will be charged an additional shipping fee.

Damaged Goods Policy

Before you sign the Bill of Lading, inspect your shipment for damage.
• When your shipment arrives by motor freight and before you sign the Bill of Lading, Inspect your shipment for damage. Any discovered damage should be noted on the Bill of Lading and in the presence of the delivery driver. You may want to open your shipment to look for internal or hidden damage if the package appears to have been damaged in transit. Documenting any damage with pictures will help in the claim process.
Failure to document any damage on the Bill of Lading releases Columbus Woodworks Inc. from any damage claims and/or all liabilities.

You have the right to decline delivery of severely damaged goods and they will be returned.
• If you find severe damage you may choose to decline the delivery and have it returned. Severe damage being that the product is rendered worthless or unusable. Keep in mind that most minor damage like scratches, dents, dings can easily be repaired. Sometimes they are removed anyway when the door is fit to the opening during installation or during the finishing process. Removable Glass and Screen Panels are easily replaceable items if damaged.

If you HAVE noted damage on the Bill of Lading.
• If you have a damaged shipment and have noted that on the Bill of Lading, Contact us immediately with the details of the damage and any pictures you have to help with the claim. We will work with the freight company on your behalf to resolve the damaged shipment.

If you have NOT noted damage on the Bill of Lading.
• If you DID NOT  note any damage on the Bill of Lading with the shipping company, we are unable to assist you with any claims of damage for the shipment. You will need to contact UPS LTL Freight directly with any claim you may have. Contact, UPS LTL Freight, Customer Service Department at 800-333-7400 or visit their website at: http://ltl.upsfreight.com/forms/forms.aspx?id=cargo
• You will need to do this as soon as possible as there is a time limit to file a claim.